[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Explanation for Delay of Partial Shipment Dear [Recipient's Name], I hope this letter finds you well. I am writing to provide an explanation for the delay in the partial shipment of the [product/items] as per our previous agreement. I sincerely apologize for any inconvenience caused by this delay and assure you that we are working diligently to rectify the situation. First and foremost, I wanted to address the reasons behind the delay. [Company Name] recently experienced unforeseen circumstances, including supply chain disruptions and logistic challenges, which significantly affected our ability to fulfill the complete shipment on time. However, I want to emphasize that this delay is exceptional, and we deeply regret any inconvenience it may have caused you. To compensate for the partial shipment delay, I would like to offer you the following options: 1. Priority Dispatch: We will expedite the remaining portion of your order and ensure its immediate dispatch once the products become available. This will minimize any further delays and ensure prompt delivery. 2. Upgrade Incentive: In recognition of the inconvenience caused, we would like to provide you with an upgraded version of the [product/items] at no additional cost. This will allow you to enjoy enhanced features and performance while waiting for the complete shipment. 3. Proportional Refund: If the delay is causing significant strain on your operations or timeline, we are prepared to offer a partial refund proportionate to the value of the delayed items. This option aims to offer financial compensation for any inconvenience experienced. In addition to these options, please be assured that we have taken immediate steps to address the underlying issues causing the delay. Our team is actively working with our suppliers and logistic partners to expedite the delivery of the outstanding items, and we will provide regular updates regarding the status of your order. At [Company Name], we value your business and trust, and we understand that timely delivery is of utmost importance to you. We apologize once again for any disruption this delay may cause and assure you that we are committed to delivering high-quality products and services. Should you have any questions, concerns, or further requests, please do not hesitate to contact me directly at [Your Phone Number] or [Your Email Address]. I sincerely appreciate your understanding and patience in this matter. Thank you for your continued support. Yours sincerely, [Your Name] [Your Designation] [Company Name] [Company Address] [City, State, ZIP Code]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.