New Mexico Ejemplo de carta de disculpa y reemplazo de bienes dañados - Sample Letter for Apology and Replacement of Damaged Goods

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• Control #: US-0109LR
• Format: Word

Description

Carta de la empresa al cliente pidiendo disculpas por la mercancía dañada. Subject: Apology and Replacement of Damaged Goods — New Mexico Dear [Customer's Name], I hope this letter finds you well. We would like to extend our sincerest apologies for the inconvenience caused due to the damaged goods you received from our company, [Company Name]. We appreciate your business and deeply regret any disappointment or inconvenience this may have caused you. At [Company Name], we hold ourselves to the highest standards of quality control, and it deeply concerns us that your order did not meet those standards. Rest assured, we take this matter seriously, and we are committed to rectifying the situation promptly. Please allow us to make it right and replace the damaged goods at our expense. We understand the importance of receiving goods in perfect condition, and we want to ensure that you are completely satisfied with your purchase. To expedite the replacement process, kindly follow the steps below: 1. Take photographs of the damaged goods and packaging, clearly showing the extent of the damage. 2. Attach the photographs to this email (or mail them if requested) along with the original order details, including the order number, your name, and contact information. 3. Specify which items were damaged and provide any additional relevant information about the condition of the package upon delivery. 4. Choose one of the following options: a) We would gladly ship a replacement to the same address. b) If you prefer a refund instead of a replacement, kindly indicate so, and we will expedite the process accordingly. Once we receive the required information, we will immediately process your case and ensure that the replacement is dispatched promptly. Our customer service team will remain at your disposal to address any concerns or inquiries you may have during this process. We value your feedback and take incidents like these as opportunities to enhance our quality control procedures. Actions will be taken to address the issue with our shipping partners to avoid any future reoccurrences. Thank you for your understanding and cooperation in this matter. We deeply apologize for any inconvenience caused and remain committed to providing you with the utmost level of satisfaction. We appreciate your continued support and hope to serve you better in the future. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team at [Customer Service Hotline] or email us at [Customer Service Email]. Once again, please accept our sincerest apologies for the inconvenience caused. Warm regards, [Your Name] [Your Title/Position] [Company Name]

Subject: Apology and Replacement of Damaged Goods — New Mexico Dear [Customer's Name], I hope this letter finds you well. We would like to extend our sincerest apologies for the inconvenience caused due to the damaged goods you received from our company, [Company Name]. We appreciate your business and deeply regret any disappointment or inconvenience this may have caused you. At [Company Name], we hold ourselves to the highest standards of quality control, and it deeply concerns us that your order did not meet those standards. Rest assured, we take this matter seriously, and we are committed to rectifying the situation promptly. Please allow us to make it right and replace the damaged goods at our expense. We understand the importance of receiving goods in perfect condition, and we want to ensure that you are completely satisfied with your purchase. To expedite the replacement process, kindly follow the steps below: 1. Take photographs of the damaged goods and packaging, clearly showing the extent of the damage. 2. Attach the photographs to this email (or mail them if requested) along with the original order details, including the order number, your name, and contact information. 3. Specify which items were damaged and provide any additional relevant information about the condition of the package upon delivery. 4. Choose one of the following options: a) We would gladly ship a replacement to the same address. b) If you prefer a refund instead of a replacement, kindly indicate so, and we will expedite the process accordingly. Once we receive the required information, we will immediately process your case and ensure that the replacement is dispatched promptly. Our customer service team will remain at your disposal to address any concerns or inquiries you may have during this process. We value your feedback and take incidents like these as opportunities to enhance our quality control procedures. Actions will be taken to address the issue with our shipping partners to avoid any future reoccurrences. Thank you for your understanding and cooperation in this matter. We deeply apologize for any inconvenience caused and remain committed to providing you with the utmost level of satisfaction. We appreciate your continued support and hope to serve you better in the future. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team at [Customer Service Hotline] or email us at [Customer Service Email]. Once again, please accept our sincerest apologies for the inconvenience caused. Warm regards, [Your Name] [Your Title/Position] [Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.