Subject: Urgent Letter — Disregard Notice Indicating Inability to Ship Goods Dear [Recipient's Name], I hope this message finds you well. I am writing to express my sincere apologies for any confusion caused by a recent letter you received indicating our inability to ship goods to New Mexico. After careful investigation, it has come to our attention that the said letter was sent in error and does not reflect the current shipping status regarding your requested items. To clarify the situation, I would like to provide you with a detailed description of what New Mexico is and our commitment to serving customers in the region. New Mexico, a southwestern state in the United States, is renowned for its diverse culture, rich history, and breathtaking landscapes. Also known as the "Land of Enchantment," it encompasses a unique blend of Native American, Hispanic, and European influences. From the captivating deserts of White Sands National Park to the vibrant art scene in Santa Fe, New Mexico offers a wealth of experiences that draw visitors from all over the world. At [Your Company Name], we understand the importance of providing swift and efficient shipping services to our valued customers. Our mission is to ensure a seamless experience for you, regardless of your location. However, on rare occasions, unforeseen circumstances can disrupt our shipping operations. In such instances, we take immediate action to rectify the situation, ensuring that our customers' needs are met in a timely and satisfactory manner. We regret any inconvenience caused by the mistaken notice indicating our inability to ship goods to New Mexico. Rest assured, our logistics team is diligently working to resolve the issue and fulfill your order promptly. We value your business and are committed to addressing this situation to your utmost satisfaction. If you have any concerns or questions regarding your specific order, please do not hesitate to reach out to our customer support team at [Customer Support Contact Information]. They are available [working hours and time zone] to provide you with the necessary updates and guidance. Once again, please accept our sincerest apologies for any confusion caused by the earlier notice. We appreciate your understanding and patience in this matter and look forward to restoring your confidence in our shipping services. Thank you for choosing [Your Company Name]. We are privileged to have you as our valued customer and will continue to strive for excellence in all aspects of our business. Sincerely, [Your Name] [Your Title/Position] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.