Dear [Merchant's Name], I am writing to inform you that I recently purchased [product name] from your store, and I am dissatisfied with the purchase due to reasons [explain the specific issues you encountered]. Therefore, I would like to request a refund for the returned merchandise in accordance with both your store's refund policy and the applicable consumer protection laws in the state of Oregon. First, I would like to highlight that I made the purchase on [date] at [location/store name]. The purchase was made using [payment method] and the transaction number is [transaction number]. Upon receiving the product, I discovered that it did not meet my expectations and requirements as it was [describe the issues in detail — e.g., damaged, faulty, not as described, etc.]. This has caused significant inconvenience and disappointment. As a consumer in Oregon, I would like to bring to your attention that according to the Oregon Consumer Protection Act, consumers have the right to return defective or non-conforming merchandise within a reasonable timeframe and receive a full refund of the purchase price. Additionally, Oregon law also requires merchants to prominently display their refund policy in a way that customers can easily see and understand. I have attached copies of the receipt and any other supporting documentation related to the purchase, which demonstrate my eligibility for a refund. Considering these facts, I kindly request a full refund of [amount] to be issued to the original form of payment used during the transaction. Please acknowledge this letter as a formal request for a refund and provide me with the necessary steps to return the merchandise and complete the refund process. I expect to receive a response within [reasonable timeframe, usually 5-10 business days] to initiate the necessary arrangements. If I do not receive a satisfactory response within the given timeframe or if there are any complications in processing the refund, I may have to consider escalating this matter to the appropriate consumer protection agencies, as well as seeking legal advice to protect my rights as a consumer. Thank you for your immediate attention to this matter. I trust that you will address this issue promptly and provide a fair resolution. I look forward to receiving confirmation of the refund process as soon as possible. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Phone Number] [Email Address] Keywords: Oregon, sample letter, request for refund, returned merchandise, refund policy, consumer protection, defective merchandise, non-conforming merchandise, complaint, consumer rights, transaction number, receipt, legal rights, consumer protection agencies.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.