Subject: [Your Name] Request for Clarification in Applying Payment [Recipient's Name], [Recipient's Designation], [Company Name], [Company Address], [City, State, ZIP Code], Dear [Recipient's Name], I hope this letter finds you well. I am writing to discuss and seek clarification regarding an issue I encountered while applying a recent payment to my account with [Company Name]. I apologize for any inconvenience caused, but I kindly request your assistance in resolving this matter promptly. To provide you with the necessary details, I made a payment on [Payment Date] of [Payment Amount] to settle the outstanding balance on my account. However, upon reviewing my account statement, I noticed a discrepancy in the allocation of the payment. It appears that the payment was not fully applied to the intended invoice or invoices. I believe this may have occurred due to a possible oversight or error from your end. In order to facilitate the proper resolution of this issue, I would greatly appreciate your assistance with the following: 1. Review the payment record: Kindly review the details of the payment made on [Payment Date], including the amount, mode of payment, and any additional information related to the transaction. 2. Allocation of payment: Please verify how the payment was allocated among the outstanding invoices. Provide a clear breakdown of the applied amount for each invoice, specifying the invoice numbers and corresponding amounts. 3. Clarification for discrepancy: If there is a discrepancy between the allocated payment and the requested payment amount for any invoice, please provide an explanation for this discrepancy, along with any supporting documentation, if applicable. 4. Corrective action: Based on the clarification received, kindly take appropriate corrective action to ensure that the payment is accurately applied to the intended invoices. If necessary, please update my account statement accordingly. I understand that mistakes can happen, and I believe that through your prompt assistance, we can swiftly rectify this issue. I kindly request that you provide me with a written response within [specific timeframe] outlining the steps taken to resolve this matter. Additionally, feel free to contact me at [Your Phone Number] or [Your Email Address] if further clarification or information is required. Thank you for your attention to this matter. I appreciate your cooperation in promptly addressing and resolving this issue. I trust that this discrepancy will be resolved to my satisfaction, and I look forward to receiving your favorable response. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.