Dear [Recipient's Name], I hope this letter finds you well. I am writing to inform you that an error has occurred in the shipment process, which has resulted in our inability to deliver the requested items at this time. We kindly request you to disregard the previous letter indicating our inability to ship. Due to unforeseen circumstances, there has been a delay in the production line of our inventory, leading to a shortage of the requested products. We understand the inconvenience this may cause for your operations, and we sincerely apologize for any inconveniences caused. Rest assured, we are working diligently to rectify the situation. Our team is actively working on expediting the production process to fulfill your order as soon as possible. We have increased our workforce and are implementing additional measures to ensure a prompt resolution. We understand the importance of maintaining a good business relationship, and we assure you that this incident is being treated with the utmost urgency. Our goal is to provide you with exceptional service, and we deeply regret any disruption caused by this setback. In the meantime, we would be happy to provide you with alternative solutions to meet your immediate needs. Our sales team will be reaching out to discuss possible options, including substituting the unavailable items with similar products or rescheduling the delivery. Again, we sincerely apologize for any inconvenience this may have caused you and your organization. We value your business and appreciate your patience and understanding in this matter. Should you have any questions or concerns, please do not hesitate to contact our customer support team at [Phone Number] or [Email Address]. Our dedicated representatives will be more than happy to assist you. Thank you for your kind attention and cooperation. We look forward to resolving this matter promptly and continuing our mutually beneficial business partnership. Best regards, [Your Name] [Your Title] [Your Company Name] [Company Address] [City, State, ZIP Code] [Phone Number] [Email Address]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.