South Carolina Carta de muestra para la confirmación del informe telefónico del problema - Sample Letter for Confirmation of Telephone Report of Problem

• Category: Cartas - No legales - Confirmación
• State: Multi-State
• Control #: US-0295LR
• Format: Word

Description

Carta de la empresa confirmando el teléfono con el cliente sobre un problema experimentado por el cliente. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Department] [Company/Organization Name] [Address] [City, State, ZIP Code] Re: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I hope this letter finds you well. I am writing to formally confirm the details of a telephone conversation I had with your representative regarding a problem I encountered on [date] while using [company/organization name]'s services. I would like to provide a detailed account of the telephone conversation for record-keeping purposes. Our conversation occurred on [date] at approximately [time] and lasted for approximately [duration]. I would like to express my appreciation for the prompt response and professionalism exhibited by your representative throughout our discussion. Problem Description: During our conversation, I explained that the issue I encountered involved [briefly describe the problem you faced — e.g., service disruption, billing discrepancy, technical glitch, etc.]. I provided details such as the date and time of occurrence, steps taken to troubleshoot (if applicable), and any error messages or symptoms experienced. Resolution Offered: Your representative actively listened to my concerns and provided an overview of the immediate actions to be taken to resolve the issue. They assured me that the problem would be thoroughly investigated, and an appropriate solution would be provided within [timeframe]. As per our conversation, [briefly outline the resolution offered — e.g., refund/credit, service technician visit, software update, etc.]. Next Steps: I appreciate the steps taken by [company/organization name] to address my concern promptly. However, it would be immensely helpful if you could provide me with a written confirmation of the resolution offered, including any proposed compensation or remedies, if applicable. This will help ensure that both parties are aligned in their understanding of the issue and the agreed-upon solution. I kindly request that you include the following information in your confirmation letter: 1. Detailed description of the problem reported. 2. Summary of the resolution proposed by your representative. 3. Timeline or estimated completion date for the resolution. 4. Any compensation or remedies offered as part of the resolution, if applicable. 5. Contact person's name, designation, and direct contact information for any future correspondence. I am confident that [company/organization name] recognizes the importance of maintaining excellent customer service, and I trust that this letter will help facilitate a swift and satisfactory resolution to the problem I encountered. Should you require any further information to assist with the investigation or confirmation process, please do not hesitate to contact me at [phone number] or [email address]. I kindly request that you address any correspondence to the above-mentioned contact details. Thank you for your attention to this matter, and I look forward to receiving your prompt response. Sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Department] [Company/Organization Name] [Address] [City, State, ZIP Code] Re: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I hope this letter finds you well. I am writing to formally confirm the details of a telephone conversation I had with your representative regarding a problem I encountered on [date] while using [company/organization name]'s services. I would like to provide a detailed account of the telephone conversation for record-keeping purposes. Our conversation occurred on [date] at approximately [time] and lasted for approximately [duration]. I would like to express my appreciation for the prompt response and professionalism exhibited by your representative throughout our discussion. Problem Description: During our conversation, I explained that the issue I encountered involved [briefly describe the problem you faced — e.g., service disruption, billing discrepancy, technical glitch, etc.]. I provided details such as the date and time of occurrence, steps taken to troubleshoot (if applicable), and any error messages or symptoms experienced. Resolution Offered: Your representative actively listened to my concerns and provided an overview of the immediate actions to be taken to resolve the issue. They assured me that the problem would be thoroughly investigated, and an appropriate solution would be provided within [timeframe]. As per our conversation, [briefly outline the resolution offered — e.g., refund/credit, service technician visit, software update, etc.]. Next Steps: I appreciate the steps taken by [company/organization name] to address my concern promptly. However, it would be immensely helpful if you could provide me with a written confirmation of the resolution offered, including any proposed compensation or remedies, if applicable. This will help ensure that both parties are aligned in their understanding of the issue and the agreed-upon solution. I kindly request that you include the following information in your confirmation letter: 1. Detailed description of the problem reported. 2. Summary of the resolution proposed by your representative. 3. Timeline or estimated completion date for the resolution. 4. Any compensation or remedies offered as part of the resolution, if applicable. 5. Contact person's name, designation, and direct contact information for any future correspondence. I am confident that [company/organization name] recognizes the importance of maintaining excellent customer service, and I trust that this letter will help facilitate a swift and satisfactory resolution to the problem I encountered. Should you require any further information to assist with the investigation or confirmation process, please do not hesitate to contact me at [phone number] or [email address]. I kindly request that you address any correspondence to the above-mentioned contact details. Thank you for your attention to this matter, and I look forward to receiving your prompt response. Sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.