South Dakota Ejemplo de carta de disculpa y reemplazo de bienes dañados - Sample Letter for Apology and Replacement of Damaged Goods

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• Control #: US-0109LR
• Format: Word

Description

Carta de la empresa al cliente pidiendo disculpas por la mercancía dañada. Dear [Customer's Name], We are writing you this letter to sincerely apologize for the inconvenience caused due to the damaged goods you received from our store. We deeply regret any inconvenience this may have caused and understand how frustrating it must be to receive goods in such condition. At [Company Name], we strive to provide our customers with high-quality products, and it is very disheartening to know that we have fallen short on this occasion. We assure you that we take these matters seriously and are committed to rectifying the situation promptly. To resolve this issue, we would like to offer you a replacement for the damaged goods you received. Our aim is to ensure your complete satisfaction with our products and services. We have checked our inventory, and luckily, we have [describe the availability of replacement goods]. These replacement goods are in perfect condition and will be shipped to you immediately once we receive your confirmation. To facilitate the replacement process, we kindly request you to please return the damaged goods to our store using the enclosed prepaid shipping label. Upon receiving the returned goods, we will proceed with dispatching the replacement goods to your specified address. We understand that this incident may have caused you inconvenience and frustration, and we want to assure you that we are taking steps to improve our quality control measures to prevent such occurrences in the future. Your satisfaction is our top priority, and we greatly value your trust in our brand. Once again, we sincerely apologize for the inconvenience caused, and we are grateful for your understanding. Should you have any further questions or concerns, please do not hesitate to contact our customer service department at [customer service number] or via email at [customer service email]. Thank you for giving us the opportunity to resolve this matter, and we hope to regain your trust and continued patronage. Sincerely, [Your Name] [Title/Position] [Company Name]

Dear [Customer's Name], We are writing you this letter to sincerely apologize for the inconvenience caused due to the damaged goods you received from our store. We deeply regret any inconvenience this may have caused and understand how frustrating it must be to receive goods in such condition. At [Company Name], we strive to provide our customers with high-quality products, and it is very disheartening to know that we have fallen short on this occasion. We assure you that we take these matters seriously and are committed to rectifying the situation promptly. To resolve this issue, we would like to offer you a replacement for the damaged goods you received. Our aim is to ensure your complete satisfaction with our products and services. We have checked our inventory, and luckily, we have [describe the availability of replacement goods]. These replacement goods are in perfect condition and will be shipped to you immediately once we receive your confirmation. To facilitate the replacement process, we kindly request you to please return the damaged goods to our store using the enclosed prepaid shipping label. Upon receiving the returned goods, we will proceed with dispatching the replacement goods to your specified address. We understand that this incident may have caused you inconvenience and frustration, and we want to assure you that we are taking steps to improve our quality control measures to prevent such occurrences in the future. Your satisfaction is our top priority, and we greatly value your trust in our brand. Once again, we sincerely apologize for the inconvenience caused, and we are grateful for your understanding. Should you have any further questions or concerns, please do not hesitate to contact our customer service department at [customer service number] or via email at [customer service email]. Thank you for giving us the opportunity to resolve this matter, and we hope to regain your trust and continued patronage. Sincerely, [Your Name] [Title/Position] [Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.