[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient Name] [Recipient's Title] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Demand for Refund of Faulty Work Dear [Recipient's Name], I am writing this letter to formally demand a refund for the faulty work completed by your company. I recently hired your services to [describe the nature of the work, e.g., repair my roof, remodel my kitchen, construct a deck] at my property located in [City, State]. However, I am deeply dissatisfied with the quality of the work performed, which does not meet the agreed-upon standards as outlined in the contract dated [contract date]. To provide you with detailed evidence of the substandard workmanship, I have attached photographs clearly illustrating the various defects, discrepancies, and damages present. Furthermore, I documented the specific issues below for your reference: 1. [Describe the first issue concisely] — [Explain the impact of the issue on functionality/appearance] — [Mention any relevant contract clauses or guarantees] 2. [Describe the second issue concisely] — [Explain the impact of the issue on functionality/appearance] — [Mention any relevant contract clauses or guarantees] 3. [Describe the third issue concisely] — [Explain the impact of the issue on functionality/appearance] — [Mention any relevant contract clauses or guarantees] Due to these significant grievances, I am left with no choice but to formally request a full refund of the amount paid for the faulty work. I trust that you understand the urgency and seriousness of this matter and will take immediate action to resolve it. If I do not receive a response within [reasonable timeframe, e.g., 14 days] from the date of this letter, I am prepared to pursue further legal actions to protect my rights as a consumer. However, I strongly believe that open communication and a fair resolution can be reached between us without escalating the matter. To facilitate the refund process, kindly provide me with a written confirmation of your acceptance of my demand for reimbursement within the aforementioned timeframe. Once confirmed, please proceed to refund the full amount of [state the total cost of the faulty work] to the following bank account: [provide your bank account details]. In addition to the refund, I also request that you take immediate action to rectify the issues mentioned above at your own expense. Failing to do so may incur additional costs associated with hiring a different contractor to complete the necessary repairs or revisions. I trust that you will genuinely consider my request and respond promptly. Please contact me at [your phone number] or via email at [your email address] to discuss this matter further or to provide any updates. Thank you for your immediate attention to this matter. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.