Tennessee Ejemplo de carta de respuesta a pedido de tarjeta de crédito vencida - Sample Letter for Response to Order on Expired Credit Card

• Category: Cartas - No legales - Respuestas
• State: Multi-State
• Control #: US-0463LR
• Format: Word

Description

Carta de la empresa al cliente notificando al cliente que la tarjeta de crédito utilizada para la compra ha caducado. Dear [Customer's Name], Thank you for reaching out to us regarding the order on your expired credit card. We appreciate your loyalty and interest in our products/services. We understand that you recently placed an order using an expired credit card and would like to provide you with assistance in resolving this matter promptly. As per our system records, we have received your order on [Order Date] for [Product/Service Name(s)] with the payment being declined due to the expired credit card. To rectify this situation, we kindly request you to review the following options and select the one that suits you best: 1. Update Credit Card Information: If you have a new credit card issued by the same issuer, please provide us with the updated card details, including the card number, expiration date, and security code. You may safely transmit this information by either calling our customer support hotline or by logging into your account on our website. 2. Alternative Payment Method: In case you don't have a new credit card or prefer not to use one, we offer various alternative payment methods, such as PayPal, direct debit, or wire transfer. Please let us know your preferred payment method, and we will gladly assist you in processing your order without further delay. 3. Cancel Order: If you no longer wish to proceed with your order due to the expired credit card or any other reasons, we completely understand. Kindly inform us about the cancellation, and we will promptly refund any payments made towards the order. We value your satisfaction, and our team is ready to support you throughout this process. Please feel free to contact our customer support representatives at [Customer Support Hotline] or [Email Address] if you have any questions or require further assistance. Our dedicated team will be more than happy to assist you in resolving this matter as quickly as possible. We appreciate your patience and cooperation in this regard. Thank you once again for choosing our company, and we look forward to serving you in the future. Best regards, [Your Name] [Your Title/Position] [Company Name] [Contact Information: Phone, Email]

Dear [Customer's Name], Thank you for reaching out to us regarding the order on your expired credit card. We appreciate your loyalty and interest in our products/services. We understand that you recently placed an order using an expired credit card and would like to provide you with assistance in resolving this matter promptly. As per our system records, we have received your order on [Order Date] for [Product/Service Name(s)] with the payment being declined due to the expired credit card. To rectify this situation, we kindly request you to review the following options and select the one that suits you best: 1. Update Credit Card Information: If you have a new credit card issued by the same issuer, please provide us with the updated card details, including the card number, expiration date, and security code. You may safely transmit this information by either calling our customer support hotline or by logging into your account on our website. 2. Alternative Payment Method: In case you don't have a new credit card or prefer not to use one, we offer various alternative payment methods, such as PayPal, direct debit, or wire transfer. Please let us know your preferred payment method, and we will gladly assist you in processing your order without further delay. 3. Cancel Order: If you no longer wish to proceed with your order due to the expired credit card or any other reasons, we completely understand. Kindly inform us about the cancellation, and we will promptly refund any payments made towards the order. We value your satisfaction, and our team is ready to support you throughout this process. Please feel free to contact our customer support representatives at [Customer Support Hotline] or [Email Address] if you have any questions or require further assistance. Our dedicated team will be more than happy to assist you in resolving this matter as quickly as possible. We appreciate your patience and cooperation in this regard. Thank you once again for choosing our company, and we look forward to serving you in the future. Best regards, [Your Name] [Your Title/Position] [Company Name] [Contact Information: Phone, Email]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.