Texas Modelo de carta de respuesta a la solicitud de servicio sobre la garantía vencida - Sample Letter for Response to Request for Service on Expired Warranty

• Category: Cartas - No legales - Respuestas
• State: Multi-State
• Control #: US-0464LR
• Format: Word

Description

Carta de la empresa al cliente ofreciendo una respuesta a una solicitud de servicio sobre una garantía vencida. Dear [Customer's Name], Thank you for reaching out to our company regarding your product warranty even after expiration. We appreciate your loyalty and value your dedication to our brand. After carefully reviewing your request for service on your expired warranty, we regret to inform you that we are unable to provide the requested service. Our warranty policy clearly states that coverage is valid for a specific period from the original date of purchase. Unfortunately, as per the provided information, the warranty for your [product name] has expired on [expiration date]. Nevertheless, as a valued customer, we understand your need for assistance and want to help in any way we can. While we cannot repair or replace your product under warranty, we can suggest alternative options to address your current situation: 1. Extended Warranty Coverage: We offer extended warranty coverage plans for customers who wish to continue receiving service after their original warranty expires. These plans are designed to cover repairs, replacements, or servicing for an extended period. Please refer to our website or contact our customer service team for further details. 2. Out-of-Warranty Services: Even though your warranty has expired, we still provide services for out-of-warranty products. Our skilled technicians can inspect, diagnose, and repair your [product name] for a reasonable fee. For more information regarding pricing and availability, please get in touch with our customer service team. We understand that this news may be disappointing, but we remain committed to assisting you within the boundaries of our warranty policy. We highly recommend considering our extended warranty coverage or out-of-warranty services to ensure a long and satisfactory lifespan for your [product name]. Please let us know how you would like to proceed, and we will be more than happy to guide you through the necessary steps. We value your continued support and trust in our brand and look forward to providing you with exceptional customer service. Thank you once again for choosing our product, and we appreciate your understanding in this matter. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information: Phone Number, Email Address]

Dear [Customer's Name], Thank you for reaching out to our company regarding your product warranty even after expiration. We appreciate your loyalty and value your dedication to our brand. After carefully reviewing your request for service on your expired warranty, we regret to inform you that we are unable to provide the requested service. Our warranty policy clearly states that coverage is valid for a specific period from the original date of purchase. Unfortunately, as per the provided information, the warranty for your [product name] has expired on [expiration date]. Nevertheless, as a valued customer, we understand your need for assistance and want to help in any way we can. While we cannot repair or replace your product under warranty, we can suggest alternative options to address your current situation: 1. Extended Warranty Coverage: We offer extended warranty coverage plans for customers who wish to continue receiving service after their original warranty expires. These plans are designed to cover repairs, replacements, or servicing for an extended period. Please refer to our website or contact our customer service team for further details. 2. Out-of-Warranty Services: Even though your warranty has expired, we still provide services for out-of-warranty products. Our skilled technicians can inspect, diagnose, and repair your [product name] for a reasonable fee. For more information regarding pricing and availability, please get in touch with our customer service team. We understand that this news may be disappointing, but we remain committed to assisting you within the boundaries of our warranty policy. We highly recommend considering our extended warranty coverage or out-of-warranty services to ensure a long and satisfactory lifespan for your [product name]. Please let us know how you would like to proceed, and we will be more than happy to guide you through the necessary steps. We value your continued support and trust in our brand and look forward to providing you with exceptional customer service. Thank you once again for choosing our product, and we appreciate your understanding in this matter. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information: Phone Number, Email Address]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.