Effective customer satisfaction surveys measures customer perceptions of how well the company delivers on success factors and dimensions within an organization. These usually include factors like, ease of purchases, perception of quality and value, service promptness, staff responsiveness, and understanding and resolutions of the customer's problems.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.Encuesta Telefónica de Satisfacción de Clientes - Customer Satisfaction Telephone Survey
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