A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service - quality, availability, responsibilities - are agreed between the service provider and the service user. A service-level agreement defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés.
For your convenience, the complete English version of this form is attached below the Spanish version.
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Un acuerdo de nivel de servicio ( SLA ) es un compromiso entre un proveedor de servicios y un cliente . Prueba futura de la entrega de su servicio de TI — Es un acuerdo de nivel de experiencia.Sí, usted proporcionó un servicio, y lo hizo a tiempo. ¿Qué es un Service Level Agreement (SLA)?. Un ANS es un acuerdo negociado entre dos partes donde una de ellas es el cliente y la otra un proveedor de servicios.