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Los pasos para elaborar una encuesta de satisfaccion de clientesDetermina el A¡rea a evaluar y elige las preguntas.Selecciona los canales de comunicaciA³n para aplicar la encuesta.Crea indicadores de evaluaciA³n y seguimiento.Sep 29, 2020
La estructura basica de la encuesta deberAa ser la siguiente:IntroducciA³n (romper el hielo).Preguntas sobre competidores.Preguntas abiertas sobre productos o servicios.Preguntas cerradas (importancia).Preguntas cerradas (satisfacciA³n y expectativas).Pregunta abierta (tendencias futuras).More items...a¢Jun 2, 2015
Los pasos para elaborar una encuesta de satisfaccion de clientesDetermina el A¡rea a evaluar y elige las preguntas.Selecciona los canales de comunicaciA³n para aplicar la encuesta.Crea indicadores de evaluaciA³n y seguimiento.29 Sept 2020
Conocer la calidad de la atencion al cliente que ofrece tu empresa: si en la encuesta de satisfacciA³n incluyes preguntas sobre el servicio al cliente y cA³mo han sido atendidas las personas que han comprado un producto o servicio, podrA¡s conocer la calidad de la atenciA³n que estA¡n ofreciendo los empleados de la empresa.