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It's OK to record conversations that take place in person or over the phone. In most states, only one party needs to give consent for recording.As a good rule of thumb, only use recordings where your client was a party in the conversation. The transcribe feature converts speech to a text transcript with each speaker individually separated. The state's argument for admitting the transcript is a little more subtle, but it highlights an important limitation on the best evidence rule. Review and coach on recorded calls. Sales Hub or Service Hub Enterprise users can use Conversation Intelligence (CI) to transcribe recordings. In these cases, you might still be able to use a transcript of the relevant portions of your recording as evidence. Review and coach on recorded calls. Sales Hub or Service Hub Enterprise users can use Conversation Intelligence (CI) to transcribe recordings.