Subject: Virgin Islands Refusal to Accept Late Return of Merchandise — Sample Letter Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We appreciate your support and value our customer relationships at [Your Company Name]. However, we regret to inform you that we are unable to accept the late return of merchandise as per our established return policy. At [Your Company Name], we strive to ensure that our customers receive the best service and satisfaction possible. To maintain fairness and transparency, we have established guidelines for returns to protect both parties involved. Unfortunately, in your particular case, we are unable to make exceptions to our policy. As clearly mentioned in our return policy, all merchandise must be returned within [number] days from the date of purchase to be eligible for a refund or exchange. Regrettably, the return of your merchandise falls outside this specified time frame, making it ineligible for acceptance. We understand that unforeseen circumstances might have led to the late return of the merchandise, and we sympathize with your situation. However, in order to maintain consistency and fairness for all customers, we must adhere to our policies consistently. We would like to suggest an alternative for you to explore. If you are unable to use or keep the merchandise for any reason, you may consider selling it privately, either through online marketplaces or by reaching out to potential buyers within your network. This way, you may still be able to recoup some of the value you invested. If you have any further questions or concerns, we encourage you to reach out to our customer service representatives, who will be more than happy to assist you. Thank you for understanding our position on this matter. We appreciate your continued support and sincerely apologize for any inconvenience caused. We hope that you understand the importance of adhering to our return policy in order to maintain a fair and consistent experience for all of our valued customers. Best regards, [Your Name] [Your Company Name] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.