[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Request for Return of Late Payment and Denial of Discount Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention an issue regarding a recent payment I made for the [product/service] I purchased from your esteemed company, [Company Name]. Unfortunately, there seems to have been an error in the processing of my payment, resulting in a late fee being charged to my account. Moreover, I have been denied the entitled discount mentioned in our initial agreement. Firstly, I want to emphasize my continued satisfaction with the overall product/service I received from your company. However, this payment discrepancy has caused me some concern, and I believe it requires immediate attention to rectify the matter. On [date of payment], I made a payment of [payment amount] towards the outstanding balance of my account, as per our agreed-upon terms. Unfortunately, due to a technical glitch, the payment did not reflect on my account until [delayed date]. This delay resulted in the imposition of a late fee of [late fee amount], as stated on the invoice I received. Moreover, as per our initial agreement, I remember distinctly that I was eligible for a [discount percentage] discount on all purchases made within the specified timeframe. However, after reviewing my recent transactions, I noticed that this discount was not applied to my invoice for the aforementioned payment. I kindly request you to review my account records and promptly refund the late fee charges of [late fee amount] back into my account. Additionally, I urge you to correct the error by issuing an updated invoice, adjusted to incorporate the applicable [discount percentage] discount as agreed upon. I believe that this misunderstanding can be resolved amicably, and I am confident in your dedication to customer satisfaction. I hope to receive a comprehensive response within [reasonable time frame, e.g., 10 business days] regarding the resolution of this matter. Should you require any additional information or supporting documents, please do not hesitate to contact me via email or phone, as provided above. I trust that your prompt attention to this issue will uphold the integrity of our business relationship. I value my association with [Company Name] and look forward to continued exceptional service from your esteemed organization. Thank you for your immediate attention and understanding. I anticipate a prompt resolution to this matter. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.