Subject: Request for Refund — ReturneMerchandiseis— - Order Number [XXXX] [Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Merchant's Name] [Merchant's Address] [City, State, Zip] Dear [Merchant's Name], I hope this letter finds you well. I am writing to inform you about my recent purchase of [Product Name] from your esteemed store, made on [Purchase Date], with the order number [XXX]. Regrettably, upon receiving the merchandise, I have found it to be defective/faulty/misrepresented. The [Product Name] I received does not function as described in your online product description. Specifically, [describe the specific issue or defect you have encountered in detail]. This discrepancy in functionality and quality significantly disappointed me, as I had high expectations based on the information provided on your website. To rectify this matter, I kindly request a refund for the full purchase price of [Amount] in accordance with [Merchant's] refund policy. I have attached the original invoice and proof of the returned merchandise for your reference. According to your refund policy, I have returned the product to your store via [preferred shipping carrier] on [Return Shipment Date]. I have enclosed the return tracking number for your convenience. I anticipate that the package will reach your facility soon. Considering the circumstances, I kindly request your prompt attention to this matter. I sincerely hope you understand the inconvenience this has caused me and the urgent need for resolution. As a loyal customer, my satisfaction is of utmost importance to me, and I trust that [Merchant's Name] shares the same commitment to customer service. I would appreciate your confirmation upon receipt of the returned merchandise and a refund processing timeline. I kindly request that the refund be issued in the same form as the original payment [or specify an alternative method, such as store credit]. If, for any reason, you require additional information or further clarification regarding this matter, please do not hesitate to contact me via email or phone. I am available at your convenience to discuss any concerns and resolve this issue promptly. Thank you for your immediate attention to this matter. I am confident that you will handle this situation efficiently, reaffirming my faith in [Merchant's Name]. I look forward to receiving a favorable response within [a reasonable timeframe, such as 7-10 business days]. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.