Dear [Customer's Name], We regret to inform you that we are unable to accept the late return of the merchandise you recently purchased from our store. We understand your concerns, but our return policy clearly states that all returns must be made within 30 days of the purchase date. Upon reviewing our records, we confirmed that the date of your purchase was [date of purchase], and as of today, the return period has expired. While we strive to accommodate our customers to the best of our ability, it is essential for us to adhere to our return policy consistently. We value your satisfaction, and we strongly encourage you to review our return policy before making future purchases. By familiarizing yourself with the terms and conditions, you can ensure a smooth and hassle-free shopping experience with us. We understand that unforeseen circumstances can sometimes delay the return process. However, to maintain fairness to all our customers and to sustain our business operations effectively, we must enforce our return policy consistently across the board. Making exceptions in such cases would be unfair to other customers who abide by our policy. We appreciate your understanding and cooperation in this matter. We would be more than willing to assist you with any other inquiries or concerns you may have regarding our products or services. Please feel free to reach out to our customer service team, who will be happy to assist you further. We value your business, and we hope to serve you better in the future. Thank you for your understanding. Sincerely, [Your Name] [Your Position] [Your Company Name] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.