Dear [Customer's Name], We hope this letter finds you well. We are writing to address a recent payment discrepancy and discuss the denial of a discount request for your account with us at [Company Name]. Firstly, we would like to express our gratitude for your ongoing partnership and the timely payments you have made to our company. However, upon reviewing your recent payment, it appears that your payment for the invoice dated [Invoice Date] in the amount of [Payment Amount] was received [Number of Days] days after the due date specified on the invoice. While we understand that unexpected circumstances may have caused this delay, it is essential to maintain consistent payment terms as agreed upon in our business relationship. We kindly request that you ensure future payments are submitted on or before the due date, as any delayed payments may entail unnecessary inconveniences for both parties involved. Additionally, we regret to inform you that your recent request for a discount on the above-mentioned invoice cannot be granted. Our pricing policy stipulates that timely payment is a prerequisite to qualify for any applied discounts. As your payment was received past the due date, we must adhere to our policies and cannot provide the discount you requested. Nevertheless, we value your loyalty and understand that everyone encounters occasional setbacks. To ensure our continued partnership, we would like to offer some flexibility in remedying this situation. We suggest the following: 1. Future Payments: Please make every effort to adhere to the agreed-upon payment terms in the future, ensuring that payment is received on or before the due date mentioned on our invoices. 2. Late Payment Charges: Given the delay in payment, a late payment charge has been added to the outstanding balance of your account. We kindly request that this charge is settled along with the remaining balance to avoid any further complications. 3. Open Communication: Should you encounter any difficulties or foresee any potential delays in payments, we encourage you to communicate with our accounting department promptly. By doing so, we may be able to work together to find mutually beneficial solutions, such as establishing a revised payment schedule or considering extensions under exceptional circumstances. Please consider this letter a reminder about the importance of meeting payment deadlines and abiding by our pricing policies. We are committed to maintaining a healthy business relationship and appreciate your cooperation in rectifying this matter promptly. If you have any questions or concerns, please feel free to contact our accounting department at [Phone Number] or [Email Address]. Our team will be more than happy to assist you in any way possible. Thank you for your attention to this matter. We value your partnership and are confident that we will overcome this issue together. Sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.