[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Follow-up on Duplicate Order Dear [Recipient's Name], I hope this letter finds you well. My name is [Your Name] and I am writing to address an issue regarding a recent order I placed with your company. On [Date of original order], I placed an order for [Product/Service] through your website/phone/mail order system and am I contacting you regarding a duplicate order that was mistakenly processed. Firstly, I would like to express my appreciation for your promptness in processing my original order. The timely delivery and excellent customer service I have experienced with your company have always been commendable. However, upon reviewing my recent credit card statement, it has come to my attention that a duplicate order, identical to the original, has been charged to my account. I kindly request your assistance in rectifying this situation. Enclosed/referenced below are the details of my original order: — Order Date: [Date of original order— - Order Number: [Order number or any specific reference] — Product/Service Description: [Brief description of the product/service] — Quantity: [Number of items ordered— - Total Amount Charged: [Original order amount] Furthermore, I have taken the liberty of including a copy of my credit card statement, highlighting both the original and duplicate charges for your reference. The duplicate charge appears as follows: — Date of Duplicate Charge: [Date of duplicate charge] — Duplicate Charge Amount: [Amount charged for the duplicate order] I kindly request that you promptly investigate this matter and provide a resolution. I would appreciate a prompt refund of the duplicate charge to my credit card account. Additionally, I would like confirmation from your end that this issue has been resolved and appropriate measures have been taken to avoid similar occurrences in the future. Should you require any further information or documentation to assist in addressing this issue, please do not hesitate to contact me at [Your Phone Number] or via email at [Your Email Address]. I am available at your convenience to discuss this matter further and to provide any additional documentation required. I value the professional relationship I have developed with your company and believe this situation can be resolved in an amicable manner. Furthermore, I trust that you will take swift action to rectify this error and ensure customer satisfaction. Your swift response within [Specify a reasonable timeframe, e.g., 10 business days] would be greatly appreciated. Thank you for your attention to this matter, and I look forward to hearing from you soon. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.West Virginia Modelo de carta para el seguimiento de un pedido duplicado - Sample Letter for Follow-up on Duplicate Order
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