Subject: Request for Clarification in Applying Payment — Account #[Account Number] [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I hope this letter finds you well. I am writing to request clarification regarding the application of a payment made towards my account at [Company Name]. I believe there may have been an error in how the payment was credited, and I request your assistance in resolving this matter promptly. The purpose of this letter is to address an issue relating to a recent payment I made on [date] in the amount of [payment amount]. According to my records, this payment was intended to be applied towards my outstanding balance for [specific invoice(s) number(s)]. However, upon reviewing my account statement, I noticed discrepancies that require clarification. To provide further clarity, I have attached copies of the payment receipt, bank statement, and the related invoices for your reference. These documents clearly indicate that the payment made was intended for the specific invoices stated. Unfortunately, upon reviewing my account, it appears that the payment has not been correctly allocated to the mentioned invoices. In light of this discrepancy, I kindly request that you investigate the matter and take the necessary steps to ensure that the payment is properly credited to the intended invoices. It is essential for both parties involved to rectify this error promptly to avoid any potential misunderstandings or inconveniences. I kindly request that you acknowledge the receipt of this letter within [number of days] days and provide me with a written response explaining the actions taken to rectify the payment allocation issue. Additionally, if there are any further documents or information required from my end, please let me know, and I will promptly supply them to facilitate the resolution process. Furthermore, considering the time-sensitive nature of this matter, I kindly request your prompt attention and resolution, as it will help maintain our working relationship and avoid any unnecessary delays or complications. It is my belief that by working together, we can swiftly resolve this issue and ensure the accuracy of my account records. I would like to express my gratitude for your immediate attention to this matter and your effort in addressing my concerns. Should you require any further information or clarification, please do not hesitate to contact me via email at [your email address] or phone at [your phone number]. Thank you in advance for your cooperation. I eagerly await your prompt response and an amicable resolution to this matter. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.