[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer's Address] [City, State, ZIP] Subject: Acknowledgment of Shipping Delay Dear [Customer Name], We hope this letter finds you in good health and high spirits. We are writing to acknowledge the delay in shipping your recent order with order number [Order Number] placed on [Date]. We genuinely apologize for any inconvenience caused by this delay and understand that you may be eagerly awaiting the delivery of your goods. At [Your Company Name], we strive to provide our customers with exceptional service and timely deliveries. Unfortunately, due to unforeseen circumstances beyond our control, we encountered difficulties in fulfilling your order as per our initial expectations. We deeply regret any frustration or inconvenience this may have caused. Our team has been working diligently to resolve the issue and expedite the shipment process. We are in constant communication with our shipping partners to ensure the earliest possible delivery of your order. However, considering the circumstances, we anticipate a delay of [Number of Days] in delivering your package. Rest assured that we are doing everything possible to rectify this situation and get your order to you as soon as we can. We understand the importance of timely deliveries, and we assure you that this delay is an exception rather than the norm for our company. In the meantime, we kindly request your patience and understanding. We want to assure you that your business is valuable to us, and we are committed to resolving the shipping delay as quickly as possible. If you have any further questions or concerns, please do not hesitate to reach out to our customer service department at [Customer Service Number] or by email at [Customer Service Email]. Again, we sincerely apologize for the shipping delay and any inconvenience it may have caused. We appreciate your understanding and assure you that we are taking steps to prevent such delays in the future. Thank you for your continued support and trust in our products and services. Sincerely, [Your Name] [Your Title/Position] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.