Subject: Acknowledgement of Shipping Delay: Your Recent Order from San Jose, California Dear [Customer Name], We hope this message finds you well and thank you for choosing to shop with us. We regret to inform you that there has been a slight delay in the shipment of your recent order from our San Jose, California warehouse. We understand the importance of timely delivery, and we sincerely apologize for any inconvenience caused. At [Company Name], we strive to provide our customers with exceptional service, and we are committed to transparency. We want to assure you that we are actively working to resolve the delay and expedite your shipment without compromising the quality and safety of your package. The delay has been caused by unforeseen circumstances that are beyond our control, such as adverse weather conditions, transportation issues, or unforeseen operational difficulties. While we understand that this explanation does not change the impact of the delay, we want you to realize that we are doing everything within our power to rectify the situation promptly. Rest assured, we are closely coordinating with our shipping partners to expedite your order and get it delivered to your doorstep as soon as possible. Our team is constantly monitoring the situation to minimize any further delay, and we will keep you informed with regular updates regarding the progress of your shipment. We understand that this delay might have caused inconvenience, especially if your order is time-sensitive. However, we kindly request your understanding and patience as we work diligently to resolve the situation. Your satisfaction is our top priority, and we aim to provide the level of service you expect from us. If you have any questions or concerns regarding your order, please feel free to reach out to our dedicated customer support team at [contact details]. Our representatives will be more than happy to assist you with any queries you may have. Once again, we sincerely apologize for the shipping delay and any inconvenience it may have caused. We value your trust as a customer, and we will continue to strive for excellence in all aspects of our service delivery. Thank you for your understanding and patience. Warm regards, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.