Subject: Acknowledgment of Merchandise Returned for Repair — Bronx, New York Dear [Customer's Name], We hope this letter finds you well. We are writing to acknowledge the return of your merchandise for repair, which we received at our Bronx, New York facility on [Date]. Our team at [Company Name] highly values your satisfaction, and we want to assure you that we are committed to resolving the issues you have encountered with our product promptly and effectively. We understand that experiencing difficulties with a purchased item can be frustrating, and we apologize for any inconvenience caused. Our dedicated repair team is determined to rectify the problem and return the merchandise to you in perfect working condition as quickly as possible. Please be assured that your item is in safe hands, and we will handle it with utmost care throughout the repair process. To ensure a smooth repair procedure, kindly provide us with additional details regarding the specific issues you're encountering. Including any relevant purchase information, such as order number or invoice details, would assist us in speeding up the repair process. Moreover, any additional feedback or observations about the product's performance would be greatly appreciated. Once we have assessed the situation, our technicians will thoroughly examine the merchandise and identify the necessary repairs. This may include replacing faulty parts, troubleshooting any technical malfunctions, or providing general maintenance to optimize its overall performance. We take pride in maintaining a highly skilled technical team with extensive expertise in repairing a wide range of products, enabling us to deliver excellent service to our valued customers. Please note that while we strive to uphold the highest standards of quality services, repair timelines may vary depending on the complexity of the issues at hand. However, rest assured that we will make every effort to minimize turnaround time and send back your repaired merchandise as soon as possible. We will keep you informed throughout the repair process, providing regular updates on the status and estimated completion date. At [Company Name], customer satisfaction is our utmost priority, and we genuinely apologize for any inconvenience you have experienced. We assure you that our repair team will exhaust all measures to rectify the situation promptly, ensuring that you can once again enjoy the benefits of our product. If you have any questions or need further assistance, please do not hesitate to contact our dedicated customer support team at [Phone Number] or via email at [Email Address]. We are here to help and provide any additional information or guidance you may require. Thank you for choosing [Company Name]. We appreciate your patience and understanding as we work towards resolving the issues with your merchandise. We value your continued trust in our brand and look forward to serving you better in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.