Subject: Acknowledgment of Merchandise Returned for Repair — Chicago, Illinois Dear [Customer's Name], We hope this letter finds you well. We wanted to formally acknowledge the receipt of the merchandise you recently returned to our Chicago, Illinois service center for repair. We acknowledge your commitment to quality and appreciate your trust in our products. At [Company Name], we understand that occasional issues may arise with our merchandise despite undergoing meticulous quality checks. Therefore, we take great pride in providing exceptional customer service and want to assure you that our dedicated repair team is diligently working to rectify the problem. We acknowledge the following details regarding your returned merchandise: 1. Order Information: — Order Number: [Order Number— - Date of Purchase: [Date of Purchase] — Purchase Location: [Chicago, Illinois Store/Branch] 2. Merchandise Description: — Product Name: [Product Name— - Model Number: [Model Number] — Serial Number: [Serial Number— - Color/Variant: [Color/Variant] 3. Issue Reported: — Description of Problem: [Briefly describe the reported issue] — Supporting Documents: [If applicable, mention any documents or attached photographs] Please note that our repair process typically takes [estimated time frame] to ensure precise diagnostics, repair, and quality assurance checks. We prioritize efficient service without compromising on the meticulous approach required to address the problem effectively. We assure you that the repair will be conducted by our skilled technicians, who specialize in handling [type of merchandise]. Their expertise and access to genuine replacement parts guarantee the best possible outcome. Once the repair is completed, we will thoroughly test the merchandise to ensure it meets our stringent quality standards. Our aim is to return your merchandise in optimal working condition as promptly as possible. Be assured that we will notify you promptly of any delays or updates regarding your repair. Should you have any further inquiries or require updates regarding the progress of your repair, please feel free to contact our dedicated customer service team at [customer service contact details]. Once again, we appreciate your trust in our brand and apologize for any inconvenience caused. We assure you that we are committed to providing you with a seamless repair experience. We look forward to resolving this matter promptly and to continuing to serve you in the future. Thank you for choosing [Company Name]. Yours sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.