Houston Texas Sample Letter for Acknowledgment of Merchandise Returned for Repair [Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip] Dear [Customer Name], Re: Acknowledgment of Merchandise Returned for Repair We hope this letter finds you well. We would like to acknowledge the receipt of the merchandise you returned for repair on [date of return] in accordance with our warranty policy. We appreciate your trust in our [product/service] and apologize for any inconvenience caused. Upon thorough inspection of the returned merchandise, our expert technicians have identified the issue and are now in the process of repairing the [product]. Our team is fully committed to providing you with the highest quality service and ensuring the prompt resolution of this matter. We understand the importance of your satisfaction and aim to exceed your expectations. Please note that our repair process typically takes [estimated time] to complete, depending on the complexity of the issue. We assure you that we will handle your merchandise with utmost care and precision to ensure a successful repair. Our team will keep you informed about the progress of the repair and notify you of any delays or updates that may arise. In the meantime, if you have any questions or concerns regarding the repair process, feel free to contact our dedicated customer service team at [customer service phone number] or email us at [customer service email address]. Our representatives are available [operating hours] to assist you. Once the repair process is complete, we will carefully inspect and test the merchandise to ensure it meets our stringent quality standards. Following this, we will promptly return the repaired merchandise to the address provided in your return request. You will receive a notification with the tracking details for your convenience. We value your business and the opportunity to rectify any issues you may have encountered with our [product/service]. We appreciate your patience and understanding throughout this process. Furthermore, we are confident that the repaired merchandise will meet your expectations and continue to serve you well for years to come. Thank you for choosing [company name]. We look forward to resolving this matter to your satisfaction. Should you have any further inquiries, please do not hesitate to contact us. Best regards, [Your Name] [Your Title] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.