Subject: Acknowledgment of Merchandise Returned for Repair — Wayne, Michigan Dear [Customer Name], We hope this letter finds you in good health. We are writing to acknowledge the return of the merchandise you sent to us for repair. We understand the inconvenience caused to you and sincerely apologize for any inconvenience or frustration you may have experienced. At [Company Name], we strive to provide our customers with the highest quality products and services. We value your trust in us, and we are committed to ensuring your satisfaction. Upon receiving your returned merchandise, our experienced technicians carefully inspected the item to diagnose the issue you mentioned. We are pleased to inform you that your merchandise has been thoroughly assessed, and our team is now actively working on repairing it. The repair process typically takes approximately [time frame] to complete, depending on the complexity and severity of the issue. Rest assured that every effort is being made to streamline this process and return your merchandise to you as soon as possible. We completely understand your eagerness to have it back in its optimal condition. Please note that during the repair period, we will keep you informed of the progress and any additional information regarding the repair status. Moreover, do not hesitate to contact us via [contact details] if you have any questions or concerns regarding your merchandise. Once the repair is successfully completed, we will carefully package and ship the item back to your registered address at no additional expense to you. We will also provide you with a detailed report on the repairs undertaken, ensuring complete transparency in the process. Please remember to include any necessary documentation, such as the original invoice or warranty card, when shipping your merchandise to us. This will help us expedite the repair process and ensure accurate identification. Thank you for your patience and understanding in this matter. We genuinely appreciate your business and the opportunity to rectify any issues you encounter with our products. Customer satisfaction is our utmost priority, and we will do everything in our power to ensure you are delighted with the repaired merchandise. Once again, we apologize for any inconvenience caused, and we thank you for choosing [Company Name]. Best regards, [Your Name] [Your Title/Position] [Company Name] [Company Address] [Contact Details]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.