[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, Zip Code] Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice Dear [Recipient's Name], I am writing to acknowledge the receipt of your letter dated [date], notifying us of the unacceptable merchandise we received from your company. We appreciate your promptness in making us aware of this matter. As a valued customer, we expect to receive merchandise that meets our quality standards. Unfortunately, the [name of the product(s)] we received on [date of receipt] did not conform to the specifications mentioned in our initial agreement. The goods were deficient in terms of [specify the issues/defects found]. Addressing such concerns is crucial not only to maintain a strong business relationship but also to ensure the satisfaction of our customers. We understand that oversights can happen, and we believe in resolving issues promptly and amicably. To facilitate the corrective actions, we kindly request the following: 1. Replacement of the defective items: We kindly request an immediate replacement of the unacceptable merchandise with items that meet our quality standards. As per our agreement, kindly ensure that the replacement items are in perfect condition and meet all specifications as mentioned before. 2. Expedited shipping: Due to the inconvenience caused by receiving unacceptable merchandise, we would appreciate it if the replacement items could be dispatched via expedited shipping. This will aid in minimizing the impact on our operations and enable us to serve our customers efficiently. 3. Quality assurance measures: We kindly request your company to undertake necessary quality assurance measures to prevent similar issues from recurring in the future. A thorough inspection of the goods before dispatching will help ensure that only the highest quality merchandise reaches our facility. We value our business relationship with your company and believe in nurturing long-term partnerships. We hope that the above remedies will be promptly undertaken to mitigate the inconvenience caused. Our company looks forward to receiving the replacement merchandise at the earliest convenience. Please acknowledge receipt of this letter by signing and returning the provided copy. We kindly request a response from you within [time frame] to enable us to plan and manage our inventory effectively. Thank you for your attention to this matter. We remain optimistic that our concerns will be effectively addressed, and we can continue to do business together smoothly. Should you require any additional information or clarification, please do not hesitate to contact me at [phone number] or via email at [email address]. Yours sincerely, [Your Name] Acknowledgment of Receipt of Unacceptable Merchandise Notice Variations: 1. Sample Letter for Acknowledgment of Receipt of Defected Merchandise Notice 2. Sample Letter for Acknowledgment of Receipt of Faulty Merchandise Notice 3. Sample Letter for Acknowledgment of Receipt of Damaged Merchandise Notice 4. Sample Letter for Acknowledgment of Receipt of Incorrect Merchandise Notice 5. Sample Letter for Acknowledgment of Receipt of Non-compliant Merchandise Notice.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.