Collin Texas Sample Letter for Acknowledgment of Receipt of Unacceptable Merchandise Notice [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Merchant's Name] [Merchant's Address] [City, State, Zip Code] Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice Dear [Merchant's Name], I am writing this letter to acknowledge the receipt of your notice regarding the unacceptable merchandise I recently received from your store. I appreciate your prompt communication and your commitment to resolving this matter. I am deeply disappointed with the quality of the [product name], which I purchased from your establishment on [date of purchase]. The item fails to meet my expectations and falls significantly short of the advertised description provided both online and in-store. The defects include [specific defects or issues]. I have enclosed a copy of the sales receipt and any other relevant documentation to support my claim. I kindly request that you review these materials and take immediate action to rectify the situation. My options for resolution are as follows: 1. Full Refund: I kindly request a full refund of the purchase price, including any applicable taxes or shipping fees. Please provide instructions on returning the item and the timeframe for processing the refund. 2. Replacement: Alternatively, if possible, I would be willing to accept a replacement of the [product name] that meets the specifications outlined in your advertisements. Please ensure that the replacement is thoroughly inspected for any defects prior to shipping. Failure to address this matter in a satisfactory manner within [reasonable timeframe — suggest 7-14 days] will leave me with no choice but to explore further actions to protect my consumer rights. This may include filing a complaint with the appropriate consumer protection agencies, seeking legal advice, or sharing my negative experience with online consumer review platforms. I value your commitment to customer satisfaction and hope we can reach a swift resolution to this issue. Kindly acknowledge receipt of this letter within [reasonable timeframe — suggest 3-5 business days] to confirm that you have received my complaint and are actively working towards a resolution. You may reach me via phone or email provided above. I am available [mention your availability] for any discussions or to provide any further information necessary to facilitate the resolution process. Thank you for your immediate attention to this matter, and I look forward to your prompt response. Sincerely, [Your Name] [Enclosure: Copy of sales receipt and any supporting documents]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.