Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice — Franklin, Ohio Dear [Customer's Name], We hope this letter finds you well. We are writing to acknowledge receipt of your notice regarding the unacceptable merchandise you recently received. We apologize for any inconvenience caused and assure you that we take this matter seriously. At [Company Name], we strive to provide our customers with high-quality products that meet their expectations. However, we understand that sometimes errors can occur during the manufacturing or shipping processes. Thank you for bringing this matter to our attention, allowing us the opportunity to rectify the situation. We have carefully reviewed your complaint and have taken immediate action to investigate the issue. Our team of quality control experts is working diligently to identify the cause of the problem and take necessary steps to prevent it from happening in the future. We greatly appreciate your patience and understanding during this process. To resolve this matter, we offer you the following options: 1. Exchange: We will be happy to replace the unacceptable merchandise with a new one that meets your expectations. Please inform us about the specific product replacement you desire, and we will make all necessary arrangements to ensure a hassle-free exchange process. 2. Refund: If you prefer not to receive a replacement, we can issue a full refund for the returned merchandise. Kindly provide us with the necessary details, including the original payment method, so that we can process the refund promptly. We kindly request that you return the unacceptable merchandise using the enclosed prepaid shipping label. Once we receive the item, our team will initiate the chosen course of action and keep you updated throughout the process. Please note that we value your feedback, and your opinion matters to us. It helps us continually improve our products and services. We genuinely regret any inconvenience this has caused and appreciate your patience and cooperation. If you have any further questions or concerns, please do not hesitate to contact our customer service team at [Customer Service Helpline]. Our representatives will be more than happy to assist you. Thank you for your understanding and support. We look forward to resolving this matter to your complete satisfaction. Sincerely, [Your Name] [Company Name] [Company Address] [City, State, ZIP Code] [Phone Number] [Email Address] Other types of Franklin Ohio Sample Letter for Acknowledgment of Receipt of Unacceptable Merchandise Notice: 1. Franklin Ohio Sample Letter for Acknowledgment of Receipt of Damaged Merchandise Notice 2. Franklin Ohio Sample Letter for Acknowledgment of Receipt of Incorrect Merchandise Notice 3. Franklin Ohio Sample Letter for Acknowledgment of Late Delivery and Receipt of Unacceptable Merchandise Notice 4. Franklin Ohio Sample Letter for Acknowledgment of Receipt of Missing Merchandise Notice 5. Franklin Ohio Sample Letter for Acknowledgment of Receipt of Defective Merchandise Notice.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.