[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice Dear [Recipient's Name], I am writing to acknowledge the receipt of a notice regarding the merchandise I recently purchased from your company, which unfortunately did not meet the expected standards. This letter serves as my official response to your Unacceptable Merchandise Notice. First and foremost, I would like to express my disappointment upon discovering the unacceptable nature of the merchandise received. As a loyal customer, I have always held your company in high regard and received nothing but top-quality products in the past. However, this recent incident has left me dissatisfied. To provide you with a detailed account of the issues encountered, I would like to outline the key problems that render the merchandise unacceptable: 1. Defective Product: Upon inspection, I noticed [describe the specific defects or issues with the merchandise]. 2. Poor Quality: The overall quality of the merchandise, including [mention specific aspects like material, workmanship, or durability], falls far below the expectations associated with your brand. 3. Inaccurate Description: The product received does not match the accurate description provided on your website/catalog. [Specify the discrepancies between the actual product and its advertised features]. Considering the aforementioned factors, I kindly request that you remedy this situation promptly. Please allow me to propose the following solutions: 1. Full Refund: I request a full refund of the purchase price, including any associated shipping or handling fees. 2. Replacement: Alternatively, I would appreciate receiving a replacement for the unacceptable merchandise, free of any defects or quality issues. 3. Compensation: In addition to a refund or replacement, I suggest offering compensation in the form of a store credit or discount on future purchases to compensate for the inconvenience and disappointment caused. I trust that you will consider my request seriously and act promptly to rectify this matter. I believe in the value and integrity of your company, and I hope that this incident was an isolated one. To expedite the resolution process, please share the necessary instructions for returning the unacceptable merchandise. Kindly provide a prepaid return shipping label or arrange for a courier pick-up from my location at your earliest convenience. I request that you acknowledge receipt of this letter within [number of days] working days from the date of this letter. I greatly appreciate your attention to this matter and anticipate a fair and satisfactory resolution. Thank you for your immediate attention to this issue. I look forward to your prompt response and a swift resolution to restore my confidence in your brand. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.