Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice — Maricopa, Arizona Dear [Customer Name], We hope this letter finds you well. We are writing to acknowledge the receipt of your recently submitted notice regarding unacceptable merchandise purchased from our store in Maricopa, Arizona. We deeply regret any inconvenience this may have caused and would like to assure you that we take customer satisfaction seriously. At [Company Name], our primary goal is to provide exceptional products and services to our valued customers. We apologize sincerely for any dissatisfaction caused by the quality or condition of the merchandise you received. We appreciate your initiative in reaching out to us and providing us with the necessary details to address your concern. Furthermore, we have thoroughly reviewed your notice and are currently investigating the matter to ensure that such incidents are minimized in the future. Furthermore, we strive to maintain the highest standards of quality control and appreciate your patience during this process. In light of the circumstances, we propose the following options to rectify the situation for you: 1. Replacement Option: We would be more than happy to send you a replacement for the unacceptable merchandise at our earliest convenience. Kindly respond to this letter with your preference, and we will ensure that the replacement item meets your expectations. 2. Refund Option: Should a replacement not be satisfactory for you, we are ready to provide you with a full refund for the amount paid for the unacceptable merchandise. Please let us know your preferred refund method, and we will ensure a prompt refund is issued. Whichever option you choose, rest assured that we value your feedback and will take necessary steps to ensure that this situation does not recur in the future. We appreciate your patience and understanding as we work towards resolving this matter to your satisfaction. We understand that your trust in our company may have been affected by this incident. On behalf of the entire team at [Company Name], we sincerely apologize for any inconvenience or disappointment caused. Our commitment to delivering quality products and services remains steadfast, and we will take this opportunity to learn and improve our processes. Please feel free to contact our customer service team at [phone number] or [email address] should you have any further concerns or require clarification on the above options. We value your business and are eager to resolve this matter to your utmost satisfaction. Thank you for bringing this matter to our attention. We look forward to your response so that we may promptly address your request. Sincerely, [Your Name] [Job Title] [Company Name] [Address] [City, State, ZIP Code] [Phone Number] [Email Address] Keywords: Maricopa, Arizona acknowledgment letter, unacceptable merchandise notice, customer satisfaction, quality control, replacement option, refund option, customer service, resolving matter, commitment to quality, learn and improve, contact information
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.