[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice Dear [Recipient's Name], I am writing to acknowledge that I have received your recent correspondence regarding the unacceptable merchandise purchased from your establishment in Palm Beach, Florida. This letter aims to reiterate the concerns raised and provide an official record of my dissatisfaction. Firstly, I want to express my disappointment with the quality of the product I received. As stated in my initial complaint, the merchandise did not meet the standard of quality advertised, and it fell significantly short of my expectations. The flaws and defects present in the item rendered it unusable and unfit for the intended purpose. Additionally, I would like to emphasize that the defective merchandise truly undermines the credibility of your establishment. As a loyal and long-standing customer, I have always trusted your brand to deliver superior quality products. However, this recent experience has shattered my confidence, and I hope that you take this matter seriously to restore the faith I once had in your company. Enclosed with this letter, you will find copies of all relevant documentation, including the original purchase receipt, details of the unacceptable merchandise, and any supporting evidence to substantiate my claim. It is imperative that you review these materials thoroughly to understand the extent of the issue and the inconveniences it has caused. I kindly request your immediate attention and prompt resolution to this matter. I believe that the most appropriate course of action would be to provide a full refund for the defective merchandise as an act of goodwill. Alternatively, I may consider accepting a replacement product only if it meets the specified quality standards. Furthermore, I would appreciate a written acknowledgment of this letter within ten business days. Please provide an update on the actions taken to rectify this situation, including any steps you may have implemented to prevent similar occurrences in the future. Finally, I would like to voice my hope that we can swiftly resolve this matter to maintain a positive relationship between your establishment and its valued customers. Palm Beach, Florida, has long been synonymous with luxury and high standards, and I sincerely hope that you will uphold and strengthen this reputation. Thank you for your immediate attention to this matter. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.