Dear [Merchant's Name], I am writing to acknowledge the receipt of merchandise from your establishment, which unfortunately does not meet my expectations and falls under the category of unacceptable merchandise. The purpose of this letter is to formally notify you of this situation and discuss the necessary steps to address it. Firstly, I would like to clarify that the unacceptable merchandise in question refers to [clearly describe the product or items received]. Upon opening the package, I immediately noticed several significant defects and deviations from the advertised description. These issues include [include a comprehensive list of the problems encountered]. As a consumer, I place great importance on the quality and accuracy of the products I purchase, especially when ordering from a reputable establishment such as yours. As such, I am disappointed with my recent experience and believe that it is crucial to address this matter promptly and satisfactorily. To resolve this issue, I kindly request the following actions be taken: 1. Provide instructions for returning the unacceptable merchandise. I expect a full refund for the purchase price, including any associated shipping costs. 2. Arrange for a replacement of the unacceptable merchandise, ensuring it meets the advertised description and is of acceptable quality. 3. Cover any expenses incurred in the returning process, including shipping fees, to ensure a smooth and hassle-free return. I would greatly appreciate your prompt attention to this matter and a response within [specify a reasonable time frame] to confirm that my concerns have been acknowledged. Failure to respond within the outlined timeframe or failure to rectify the situation adequately may leave me with no choice but to escalate this matter further and seek assistance from relevant consumer protection agencies. Please be aware that as a customer, I have certain rights protected under consumer laws in Philadelphia, Pennsylvania. Therefore, I strongly encourage you to act in accordance with these laws and avoid any further inconvenience. Thank you for your immediate attention to this matter. I trust that you will resolve this situation promptly and in a satisfactory manner. I look forward to hearing from you soon. Sincerely, [Your Name] [Your Address] [City, State, Zip Code] [Phone Number] [Email Address] Additional Philadelphia Pennsylvania Sample Letter for Acknowledgment of Receipt of Unacceptable Merchandise Notice: 1. Sample Letter for Acknowledgment of Receipt of Unacceptable Merchandise Notice — Defective Electronic Device: This letter would specifically discuss the issues related to a defective electronic device received from a Philadelphia-based merchant. 2. Sample Letter for Acknowledgment of Receipt of Unacceptable Merchandise Notice — Damaged Furniture: This letter would address the concerns related to damaged furniture received from a Philadelphia-based merchant, emphasizing the need for repair, replacement, or a full refund. 3. Sample Letter for Acknowledgment of Receipt of Unacceptable Merchandise Notice — Incorrect Size or Color: This letter would focus on the dissatisfaction caused by receiving an incorrect size or color of a product ordered from a Philadelphia-based merchant. It would request a proper exchange or refund. 4. Sample Letter for Acknowledgment of Receipt of Unacceptable Merchandise Notice — Expired or Spoiled Perishable Item: This letter would highlight the disappointment caused by receiving an expired or spoiled perishable item from a Philadelphia-based merchant, emphasizing the need for immediate action, such as a replacement or full refund.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.