Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice — Salt Lake Utah Branch Dear [Customer's Name], We hope this letter finds you well. On behalf of [Company Name], we would like to express our sincere apologies for any inconvenience caused due to the unacceptable merchandise you recently received. We highly value your satisfaction and are committed to resolving this matter swiftly. At our Salt Lake Utah branch, we aim to deliver superior quality products to our esteemed customers. Unfortunately, we acknowledge that an error has occurred, and we regret that our merchandise did not meet your expectations. Rest assured, we consider this issue with utmost seriousness and will take immediate steps to rectify it. We understand the importance of promptly addressing concerns related to unacceptable merchandise. To ensure an efficient resolution process, kindly provide us with specific details regarding the merchandise in question, including the order number, purchase date, and a detailed description of the issue you encountered. This information will enable us to investigate the matter thoroughly and seek appropriate solutions. Our dedicated team at our Salt Lake Utah branch has been notified of this incident and is prepared to assist you in any way possible. We assure you that your feedback plays a crucial role in our continuous improvement efforts. Therefore, we truly appreciate your patience and cooperation as we work towards resolving this matter promptly. Once we have received the necessary details, our team will initiate an investigation and take appropriate actions in accordance with our company policy. Depending on the nature of the issue, these actions may involve arranging a return for the unacceptable merchandise, initiating a replacement or refund procedure, or offering an alternate solution that meets your requirements. Our goal is to regain your trust and satisfaction without further delay. We understand the importance of maintaining a strong relationship with valued customers like yourself. Therefore, we assure you that we will go above and beyond to rectify this situation and provide you with a satisfactory resolution. Should you have any further concerns or require additional assistance, please do not hesitate to contact our customer service department at [Phone Number] or via email at [Email Address]. Our well-trained representatives are available to address any questions or queries you may have regarding this matter or any other inquiries related to our products and services. Once again, please accept our sincere apologies for the inconvenience caused. We truly appreciate your understanding and cooperation throughout this process. Rest assured, we remain committed to serving you better and ensuring that such incidents are not repeated in the future. Thank you for bringing this matter to our attention, we value your partnership, and we look forward to resolving this issue to your utmost satisfaction. Sincerely, [Your Name] [Your Designation] [Company Name] Salt Lake Utah Branch
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.