[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Vendor's Name] [Vendor's Address] [City, State, ZIP] Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice Dear [Vendor's Name], I am writing to acknowledge the receipt of your letter dated [Date], in which you have notified us regarding the delivery of unacceptable merchandise. I, as the representative of [Company Name], appreciate your promptness in notifying us of this issue. Upon receiving your notification, our team immediately inspected the delivered merchandise in question. We have thoroughly documented the discrepancies and confirmed that the goods received do not meet our agreed-upon specifications and quality standards. The specific issues we identified include [mention specific issues with the merchandise — e.g., incorrect size, damaged items, expired products]. [If applicable, mention details about any photos or evidence you have gathered during the inspection process to support your claim.] We understand the importance of resolving this matter swiftly to maintain a strong business relationship between our two companies. As a result, we request that you take the following actions: 1. [Specify your desired resolution: e.g., Replacing the defective products with the correct items, providing a refund for the damaged goods, or offering a store credit]. 2. [Set a deadline for the resolution to be completed — a reasonable timeframe considering the time taken for shipping and replacement]. Please note that if we do not receive a satisfactory response within the specified timeframe, we may be forced to explore other options to ensure our satisfaction as per our original agreement. We understand that mistakes can occur in any business transaction, and we hope that this incident will be resolved amicably and without any further complications. Our priority is to continue our collaboration on a positive note. Kindly confirm your agreement to the suggested resolution by signing and returning a copy of this acknowledgment letter. You can send the scanned copy via email to [Your Email Address] or mail it to the above-mentioned address. Thank you for your attention to this matter. We value our business relationship and look forward to resolving this issue promptly. Should you have any questions or require additional information, please do not hesitate to contact me. Yours sincerely, [Your Name] [Your Title] [Company Name] [Enclosure: Copy of the Acknowledgment Letter]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.