San Diego California Ejemplo de carta de acuse de recibo de aviso de mercancía inaceptable - Sample Letter for Acknowledgment of Receipt of Unacceptable Merchandise Notice

• Category: Cartas - No legales - Agradecimientos
• State: Multi-State
• County: San Diego
• Control #: US-0027LR
• Format: Word

Description

Carta de acuse de recibo de notificación de mercancía inaceptable. Dear [Customer Name], This letter is to acknowledge receipt of your recent communication regarding the unacceptable merchandise received from [Company Name]. We apologize for any inconvenience this may have caused and appreciate you bringing this matter to our attention. Upon reviewing your complaint and examining the received merchandise, we fully understand your dissatisfaction with the quality and condition of the product(s). Please recognize that such instances do not meet our high standards of quality control and customer satisfaction. We sincerely apologize for any inconvenience caused and assure you that we take this matter seriously. Rest assured that your feedback has been shared with our purchasing department, and we are taking immediate steps to rectify the issue and prevent similar occurrences in the future. In order to resolve this matter to your satisfaction, we offer the following options: 1. Replacement: We are more than willing to replace the unacceptable merchandise with a brand-new product that meets your expectations. Please indicate your preference, and we will proceed with shipping a replacement item at our expense. Kindly note that the replacement may take some time, depending on the availability of the product. 2. Refund: If you prefer, we can issue a full refund for the merchandise, including any shipping charges incurred. The refund will be processed using the original payment method, and you can expect it to reflect in your account within [number of business days]. 3. Store Credit: As an alternative, we can provide you with a store credit equivalent to the value of the unacceptable merchandise. This credit can be used for future purchases on our website or at any of our store locations. Please let us know your preferred resolution by responding to this letter or contacting our customer service team at [customer service contact details]. To expedite the process, kindly include the order number and any relevant details related to your purchase. We truly value your business and would like to rectify this situation promptly. Once again, we apologize for the inconvenience, and thank you for bringing this matter to our attention. We are committed to providing you with the highest level of customer service and ensuring your complete satisfaction. We look forward to hearing from you soon. Sincerely, [Your Name] [Your Title] [Company Name]

Dear [Customer Name], This letter is to acknowledge receipt of your recent communication regarding the unacceptable merchandise received from [Company Name]. We apologize for any inconvenience this may have caused and appreciate you bringing this matter to our attention. Upon reviewing your complaint and examining the received merchandise, we fully understand your dissatisfaction with the quality and condition of the product(s). Please recognize that such instances do not meet our high standards of quality control and customer satisfaction. We sincerely apologize for any inconvenience caused and assure you that we take this matter seriously. Rest assured that your feedback has been shared with our purchasing department, and we are taking immediate steps to rectify the issue and prevent similar occurrences in the future. In order to resolve this matter to your satisfaction, we offer the following options: 1. Replacement: We are more than willing to replace the unacceptable merchandise with a brand-new product that meets your expectations. Please indicate your preference, and we will proceed with shipping a replacement item at our expense. Kindly note that the replacement may take some time, depending on the availability of the product. 2. Refund: If you prefer, we can issue a full refund for the merchandise, including any shipping charges incurred. The refund will be processed using the original payment method, and you can expect it to reflect in your account within [number of business days]. 3. Store Credit: As an alternative, we can provide you with a store credit equivalent to the value of the unacceptable merchandise. This credit can be used for future purchases on our website or at any of our store locations. Please let us know your preferred resolution by responding to this letter or contacting our customer service team at [customer service contact details]. To expedite the process, kindly include the order number and any relevant details related to your purchase. We truly value your business and would like to rectify this situation promptly. Once again, we apologize for the inconvenience, and thank you for bringing this matter to our attention. We are committed to providing you with the highest level of customer service and ensuring your complete satisfaction. We look forward to hearing from you soon. Sincerely, [Your Name] [Your Title] [Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.