Subject: Acknowledgment of Cancellation of Back order — Important Notice from Bronx, New York Dear Valued Customer, We hope this letter finds you well. We are writing to inform you about the cancellation of a back order you had placed with our company. We apologize for any inconvenience caused and would like to provide you with a detailed explanation regarding this matter. In Bronx, New York, we understand the importance of timely product deliveries and the frustration delays may cause. As one of the leading suppliers in the region, our goal is to ensure exceptional customer service. Unfortunately, due to unforeseen circumstances, we regret to inform you that your back order, numbered [Back order Number], cannot be fulfilled at this time. Our team has diligently explored all available options to rectify this situation. However, the item you requested is currently out of stock or discontinued. We understand this news may be disappointing, and we sincerely apologize for any inconvenience caused by this back order cancellation. To compensate for this inconvenience, we would like to offer you a choice of the following options: 1. Substitute Product: We have reviewed our inventory and identified a suitable substitute for the original item you ordered. This alternative product closely matches the specifications and features of your original choice. If you are interested in this substitute, please inform us as soon as possible, and we will process the replacement order promptly. 2. Refund or Credit: If you prefer not to proceed with a substitute product, we are more than happy to issue a full refund for the canceled back order. Alternatively, we can credit the refunded amount towards any future purchases you may make with our company. Please let us know your preference, and we will process it accordingly. We deeply regret any inconvenience this cancellation may cause, and we appreciate your patience and understanding during this process. Our aim is to provide the highest level of customer satisfaction, and we take this matter seriously. Your continued support is invaluable to us, and we assure you that we are taking measures to prevent such occurrences in the future. If you have any further questions or concerns regarding this matter, or if you need additional assistance, we encourage you to reach out to our dedicated customer service team. They are available at [Customer Service Contact Information] to address all your inquiries promptly and efficiently. Once again, we apologize for any inconvenience caused by the cancellation of your back order. We value your business, and thank you for your understanding. We look forward to serving you again soon. Best regards, [Your Name] [Your Position] [Company Name] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.