Dear [Customer], We hope this letter finds you well. We want to acknowledge and apologize for the inconvenience caused by the back order of your recent purchase at [Company Name]. We understand the frustration this may have caused you, and we appreciate your patience throughout this process. Our records indicate that the item you ordered, [Product Name], was unexpectedly delayed due to unforeseen circumstances. We'd like to inform you that we have made the difficult decision to cancel the back order for this product. We sincerely apologize for any inconvenience this cancellation may have caused you. As a token of our apology, we would like to offer you a 10% discount on your next purchase with us. This discount can be applied to any product of your choice. We hope this gesture demonstrates our commitment to your satisfaction as a valued customer. Additionally, we understand that you may have been eagerly anticipating [Product Name], and we apologize for any disappointment this cancellation may have caused. Although we are unable to fulfill your order at this time, we would be happy to assist you in finding a suitable alternative or suggest similar products that might meet your needs and preferences. Our dedicated customer service team is available to handle any inquiries or to provide recommendations. We understand that your time and trust in our brand are valuable, and we want to assure you that steps are being taken to prevent similar situations from occurring in the future. We pride ourselves on providing exceptional customer service, and we appreciate your understanding and patience. If you have any questions, concerns, or require further assistance, please don't hesitate to contact our customer service team at [Customer Service Phone Number] or [Customer Service Email Address]. We are available to address your needs and ensure your satisfaction. Once again, we sincerely apologize for the inconvenience caused. We value your loyalty to our brand, and we are grateful for your understanding in this matter. Thank you for choosing [Company Name]. We look forward to serving you in the future. Sincerely, [Your Name] [Your Title] Keywords: back order cancellation acknowledgment, back order cancellation letter, back order apology letter, customer satisfaction, apology for inconvenience, compensation, discount offer, alternative products, customer service, trust and loyalty
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.