Dear [Customer's Name], We hope this letter finds you well. We are writing to acknowledge the cancellation of your back order with [Company Name]. We understand that you have decided against continuing with the purchase, and we fully respect your decision. Please know that your cancellation has been duly noted in our system. We deeply apologize for any inconvenience this may have caused and assure you that we are committed to providing the best customer service possible. We strive to process orders promptly and efficiently. However, due to unforeseen circumstances, occasionally back orders can occur. We understand that this may be frustrating, and we truly appreciate your patience and understanding throughout this process. Rest assured that your canceled back order will be reflected in our records, and any pending charges will be reversed. If you have made any payments towards the back order, we will promptly initiate the refund process for you. Please allow [X] business days for the funds to be credited back to your account. We genuinely value your business and regret any inconvenience caused by the back order situation. Your satisfaction is our top priority, and we will do everything within our power to exceed your expectations in the future. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team at [Customer Service Number]. Thank you for choosing [Company Name]. We truly appreciate your patronage. Sincerely, [Your Name] [Your Title] [Company Name] Keywords: Houston Texas, sample letter, acknowledgment, cancellation, back order.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.