Sample Letter for Acknowledgment of Cancellation of Back order [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Company Address] [City, State, Zip Code] Subject: Acknowledgment of Cancellation of Back order Dear [Recipient's Name], I am writing to acknowledge the cancellation of the back order placed by me on [order date] for [product name/number]. I understand that the back order for the said product cannot be fulfilled due to various reasons, and I appreciate your prompt response in notifying me about this situation. I understand that, as per your company's policy, back orders are placed when a particular product is out of stock or not readily available. While I originally requested the back order option to ensure I receive the product, I now understand that the fulfillment of this order is not feasible within a reasonable timeframe. I appreciate your transparency and professionalism in addressing this matter promptly. I would like to discuss the cancellation further and explore available alternatives, if any, for obtaining the desired product. If there are similar products available, kindly provide me with the details and the required procedures to proceed with a new order. Nevertheless, considering the circumstances of the cancellation of the back order, I kindly request that you process a full refund for the amount paid towards this order. I would be grateful if you could initiate the refund promptly and inform me about the expected time frame for the reimbursement. The reimbursement method should be consistent with the original payment method used during the order placement. I understand that unforeseen circumstances may lead to situations beyond your control, and I commit to maintaining a favorable business relationship with your company. Please review the cancellation and refund request at your earliest convenience. If you require any further information or documents from my end, please let me know, and I will provide them promptly. Thank you for your immediate attention to this matter. I look forward to receiving confirmation of the cancellation and refund within [time frame]. Should you have any questions or concerns, please do not hesitate to contact me at [phone number] or via email at [email address]. Once again, I appreciate your assistance in resolving this matter effectively, and I am confident in the level of customer service your company provides. Thank you for your understanding and cooperation. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.