Subject: Acknowledgment of Cancellation of Back order — Oakland, Michigan Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We at [Company Name] would like to express our appreciation for your continuous support and patronage. It is with regret that we must inform you that the item(s) you had placed on back order, as referenced in your order number [Order Number], cannot be fulfilled at this time. We deeply apologize for any inconvenience this may cause and understand your disappointment. Our team strives to offer prompt and efficient service, but there are occasions when circumstances beyond our control can result in unforeseen delays or availability issues. The specific item(s) that you had requested, namely [Product Name(s)], have unfortunately become unavailable due to unprecedented demand or unforeseen supply chain challenges. We are working diligently with our vendors to ensure a swift resolution and replenishment of stocks to avoid such occurrences in the future. We want to assure you that your payment for the back ordered item(s) has been duly credited back to your original method of payment. You should expect to see this refund reflected in your account within [number] business days. We understand the importance of prompt reimbursement and have taken the necessary steps to expedite the process. While the cancellation of your back order is regrettable, we would like to extend our gratitude for your understanding and patience. We value you as a customer and would like to offer you a [percentage]% discount on your next order with us. This discount is our way of expressing our sincere apologies and recognizing your loyalty. Please use the discount code [Discount Code] at the checkout to avail yourself of this offer. We truly hope that this gesture will help alleviate any dissatisfaction caused by the unforeseen circumstances. Should you have any questions or concerns regarding your canceled back order or any other matter, feel free to reach out to our customer support team at [Customer Support Phone Number] or [Customer Support Email Address]. Our dedicated team is available [Days of the Week] from [Opening Hours] to address your queries promptly. Thank you for your continued support and understanding. We truly appreciate your business and look forward to serving you in the future. Warm regards, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.