Subject: Acknowledgment of Cancellation of Back order — [Order Number] Dear [Customer Name], We hope this letter finds you well. We would like to express our gratitude for your recent communication regarding the cancellation of back order in regard to your order number [Order Number]. We sincerely apologize for any inconvenience caused and appreciate your understanding and cooperation throughout the process. As a reputable organization, we constantly strive to provide the highest level of customer satisfaction. Therefore, we fully acknowledge your decision to cancel the back order and assure you that your concern has been duly noted in our records. We have taken immediate action to cancel the back order and update our inventory accordingly. In light of this cancellation, we would like to outline the options available to you: 1. Full Refund: The total amount charged for the back ordered item will be fully refunded back to your original payment method. Please note that it may take a few business days for the refund to appear on your account. 2. Store Credit: Alternatively, should you wish to keep the funds within our establishment, we can offer you store credit equal to the value of the back ordered item. This credit can be utilized for future purchases on our website or at any of our physical stores. We understand that your satisfaction is of utmost importance, as such, we would like to offer our assistance in finding a suitable alternative to the back ordered item, should you still require it. Our customer service team will gladly provide recommendations and guide you through our available inventory to help you find a suitable replacement. We value your loyalty as a customer and sincerely apologize once again for any inconvenience this back order cancellation may have caused. If you have any additional questions or concerns, please do not hesitate to reach out to our dedicated customer service team at [Customer Service Contact]. They are available [Working Hours/Days] to assist you with any further assistance you may require. Thank you for your understanding, and we look forward to serving you better in the future. Yours sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.