Subject: Request for Refund — Returned Merchandise [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I hope this letter finds you well. I am writing to request a refund for a recently returned merchandise that I had purchased from your store. I have been a satisfied customer of your establishment for several years, and I believe this matter can be resolved amicably and to our mutual satisfaction. Firstly, let me provide you with some important details regarding the purchase and return: 1. Date of Purchase: [Date of Purchase] 2. Order/Invoice Number: [Order/Invoice Number] 3. Description of Product: [Product Name/Description] 4. Purchase Price: [Purchase Price] 5. Reason for Return: [Provide a brief explanation of the reason for return] I would like to emphasize that the returned merchandise is in its original condition, and I have included all accompanying accessories, manuals, and packaging. Therefore, it is my expectation that a full refund of the purchase price will be issued promptly. I have enclosed the following documents for your reference: 1. Original purchase receipt 2. Return authorization form 3. Photocopy of my identification card I kindly request you to investigate this matter promptly and process the refund requested. It is important to note that as a consumer, I have certain rights safeguarded by various consumer protection laws. Should this matter not be resolved satisfactorily, I may be forced to escalate it legally or through relevant consumer advocacy organizations. Furthermore, I would appreciate if you could provide a timeline within which I can expect a resolution. If there are any further requirements or procedures that I need to follow, please do not hesitate to inform me. I value the long-standing relationship I have had with your company, and I hope that we can resolve this issue promptly and amicably. I look forward to receiving a positive response within [number of days, usually 14-30 days] from the date of this letter. Thank you for your attention to this matter. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.