Dear [Merchant's Name], I am writing to request a refund for the recently returned merchandise that I purchased from your store in Hillsborough, Florida. I am disappointed to inform you that the item I received did not meet my expectations and fell short of the specifications outlined on your website. On [purchase date], I visited your store located in Hillsborough, Florida, and made a purchase of [product name]. The price of the product was [amount], and I paid for it using my [payment method]. However, upon receiving the item, I discovered multiple defects, including [describe the defects]. These issues significantly impacted the functionality and appearance of the product, rendering it useless for my intended purpose. As a dissatisfied customer, I kindly ask for a full refund of the purchase price, as well as any associated shipping or handling fees. I have taken care to include all the necessary documents to verify my claim, such as the original receipt and the packaging slip. Additionally, I have also enclosed photographs clearly illustrating the defects present in the merchandise. I understand that mistakes can happen, and I believe in your commitment to customer satisfaction. Consequently, I kindly request that you process my refund as soon as possible, preferably within [specific timeframe]. Your prompt attention to this matter would be greatly appreciated. Should you require any further information or have any questions, please do not hesitate to contact me via phone at [your phone number] or email at [your email address]. I am open to a resolution that is fair and satisfactory for both parties involved. Thank you for your attention to this matter, and I look forward to receiving a positive response from you soon. I trust that you will take necessary steps to rectify this situation and maintain the reputation of your business. Sincerely, [Your Name] [Your Address] [City, State, ZIP] [Phone Number] [Email Address]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.