Dear [Company Name], I am writing to request a refund for a recently returned merchandise purchased from your store. I am a resident of Mecklenburg, North Carolina and I visited your store located in [City Name]. I am dissatisfied with the product I purchased and would like to return it for a full refund. On [Purchase Date], I made a purchase of a [Product Name] from your store. However, upon further inspection, I discovered that the product did not meet my expectations nor did it function properly as advertised. I have attached the original receipt for your reference. Upon realizing the defect, I immediately contacted your customer service department on [Contact Number] to request a return and refund. The customer service representative instructed me to return the merchandise by mail to your designated return address, which I promptly did on [Return Date]. I have also provided tracking details [Tracking Number] as proof of the return. I would like to remind you that as per the Consumer Protection Act, I am entitled to a full refund for the defective product and any shipping charges incurred in returning it. Therefore, I kindly request a refund of the total amount I paid for the merchandise, including any applicable taxes, as well as the incurred shipping costs. In addition to the refund, I would appreciate if you could provide reimbursement for any expenses I may have incurred during the returning process, such as packaging material or shipping fees. Attached to this letter, you will find copies of the relevant receipts. I hope you understand my situation and the inconvenience this has caused me. I have been a loyal customer of your store for [duration] and have always been satisfied with your products and services. Furthermore, I believe that this refund request is within reason and will be handled promptly and fairly. Please notify me within [reasonable time frame] to confirm that you have received this letter and are processing my refund. I expect the reimbursement to be made within [reasonable time frame] as per industry standards. Failure to resolve this matter amicably may result in seeking legal action to protect my consumer rights. Thank you for your prompt attention to this matter. I hope for a quick resolution to ensure our business relationship remains positive. Should you require any further information or have any questions, please do not hesitate to contact me at [Your Contact Number]. Yours sincerely, [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.