[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Company Name] [Company Address] [City, State, ZIP] Subject: Request for Refund — Returned Merchandise Dear [Recipient's Name], I am writing to request a refund for the returned merchandise that I recently purchased from your company. The purpose of this letter is to provide you with the necessary details and documentation to expedite the refund process. Firstly, I would like to express my disappointment with the product I received. The order, made on [Date of Purchase], included [Description of the Product], with [Order Number] as the reference. However, upon arrival, I noticed that the item was significantly damaged and did not meet my expectations. Attached to this letter, you will find photographs illustrating the product's condition upon receipt. In accordance with your company's refund policy, I am requesting a full refund of the purchase price, which was [Amount Paid]. I have taken the necessary steps to return the item and have enclosed the proof of return within this letter. The package was shipped back to your company on [Date of Return Shipment] via [Shipping Carrier] with tracking number [Tracking Number]. Please find the return receipt included in the attachments. As a valued customer, I appreciate your prompt assistance in resolving this matter. I kindly request that you process the refund within [number of business days] from the date of receipt of this letter. The refund can be credited back to the original payment method used during the purchase. If any additional information or documentation is required to proceed with the refund, please let me know at your earliest convenience. I would also appreciate updates regarding the status of my refund request. Thank you for your attention to this matter. I trust that your company will handle my refund promptly and efficiently. Should you have any questions or concerns, please do not hesitate to contact me by email or phone. I look forward to a quick resolution and receiving the refunded amount. Your prompt attention to this matter will be greatly appreciated. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.