Phoenix Arizona Ejemplo de carta de solicitud de reembolso - Mercancía devuelta - Sample Letter for Request for Refund - Returned Merchandise

• Category: Cartas - No legales - Solicitudes
• State: Multi-State
• City: Phoenix
• Control #: US-0069LR
• Format: Word

Description

Carta solicitando devolución.

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Vendor's Name] [Vendor's Address] [City, State, ZIP] Subject: Request for Refund — Returned Merchandise Dear [Vendor's Name], I hope this letter finds you in good health. I am writing to request a refund in connection with the returned merchandise I recently sent back to your company. I have been a satisfied customer of your esteemed brand for many years, and it is unfortunate that this particular order did not meet my expectations. On [Date of Purchase], I purchased the following item from your online store: — Product name: [Enter the name of the product] — Order number: [Enter the order number] — Invoice number: [Enter the invoice number] — Purchase amount: [Enter the purchase amount] However, upon receiving the product on [Date of Delivery], I noticed several significant issues which rendered the product unusable. The problems I encountered with the item include: 1. [Issue 1]: Describe the main problem or defect with the product. 2. [Issue 2]: Specify any additional issues the product had. 3. [Issue 3]: If applicable, mention any further problems you noticed. Considering the substantial defects and usability concerns, I immediately contacted your customer service department on [Date of Contact] to initiate the return process. Following their instructions, I promptly shipped the item back to your company on [Date of Return Shipment] using the provided return label. As per your return policy, I kindly request a full refund of the purchase amount, including any associated shipping charges paid. Enclosed with this letter are the necessary documents to support my request: — Copy of the original invoice or receipt — Proof of shipment (e.g., tracking number) — Any additional documentation you require (if applicable) I appreciate your prompt attention to this matter and assure you that I have been a loyal customer of your brand for years. I am confident that you will handle this situation promptly and fairly, as I have always experienced exceptional customer service from your company. In the event that you are unable to process a refund, I kindly request an exchange for a similar product of equal value, which meets the required quality standards. If necessary, I would be glad to discuss this matter further in order to reach a satisfactory resolution. Please acknowledge receipt of this letter and provide an update on the status of my refund request within [mention a reasonable timeframe, e.g., two weeks]. Your assistance in resolving this matter is greatly appreciated. Thank you for your attention to this matter, and I look forward to hearing from you soon. Sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.