Subject: [Your Name] — Request foRefundun— - Returned Merchandise [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position/Title] [Company/Organization Name] [Company/Organization Address] [City, State, Zip Code] Dear [Recipient's Name], I hope this letter finds you well. I am writing to request a refund for the returned merchandise as per the terms and conditions outlined by your company. I recently purchased [Product Name] from your store located in Santa Clara, California, on [Date of Purchase]. Unfortunately, upon receiving the product and thoroughly inspecting it, I discovered a significant defect that renders the item unusable and not in accordance with the product description provided. The defect was not apparent during the initial purchase, and it became apparent only after unpacking and closely examining the product in detail. Due to this defect, I have deemed it necessary to return the merchandise and request a full refund. To provide supporting documentation, I have enclosed the original receipt with this letter. Additionally, I have carefully repackaged the defective product, ensuring its safe return to your store. I have adhered strictly to your return policy guidelines by returning the item within the specified time frame, and the merchandise remains in the same condition as when I received it. I kindly request that you process the refund as soon as possible to resolve this issue effectively. The amount I paid for the product was [Purchase Amount], and I expect to receive a refund for this full amount. It would be greatly appreciated if you could reimburse me using the same payment method used during the initial purchase. In compliance with consumer rights and fair business practices, I believe that a prompt resolution to this matter will maintain the integrity and reputation of your business. Should any further information or action be required from my end, please do not hesitate to contact me via the provided means of communication mentioned at the top of this letter. Thank you for your immediate attention to this matter, and I look forward to receiving the full refund within [Indicate a reasonable time frame, e.g., 14 days] from the date of this letter. I am confident that your respected establishment will handle this refund request efficiently and maintain customer satisfaction. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.